For some reason i couldn’t open the app it said restarting the phone should help i tried multiple times nothing helped then i re-installed the app and i couldn’t log into my account (the one i am writing with rn) then i made a new account and for some reason i joined as this account and now my review cards are at 0… my progress is at 0.24% now too cuz i clicked rndm answers n my streak also broke (that’s less of a problem) @Raghda
Assalaamu Alaikum @user8,
Sorry about that, brother @areeb will look into it in sha Allah. In the meantime if anything else changes on your end please let us know.
Jazakallahu khairan
Assalamualaikum can you please email support@kalaamapp.com with all the email addresses you’ve used.
I’ve used no email address other than the one of this account
وعليكم السلام ورحمة اللهِ وبركاته
inshaAllah @Jahanzaib_Ramzan will help you out with this
Salaam.
I have the same problem. I went to open up my app and it came up with error, failed to load user data. I tried resetting my phone but that didn’t work. I also tried deleting the app and reinstalling and no change.
Any chance this can be sorted because my streak is at 203 days i think and don’t won’t to lose that streak.
Salaam.
I have the same problem. I went to open up my app and it came up with error, failed to load user data. I tried resetting my phone but that didn’t work. I also tried deleting the app and reinstalling and no change.
Any chance this can be sorted because my streak is at 203 days i think and don’t won’t to lose that streak.
Assalamualaikum everyone,
We’ve identified the issue and, InshaAllah, it will be resolved very soon. Rest assured, @Mohammed_Mauzzan, your streak will be restored once the fix is in place.
Thank you for your patience!
Assalamualaikum. We’re about to release an update with a fix. inshaAllah it should be live on the app store in a day or two. Once you get it let me know and we’ll restore your streak inshaAllah.
Alhamdulillah i don’t have the problem anymore mine was on android tho
The app is working now but my streak is at 0 zero now, it hasn’t been restored to its original streak which was I think about 203 days I think. Any chance you can fix this please.
wsalam. done 