Kalaam app isn't working

General
1

Assalam O Alaikum wrwb

I hope you are doing well.My kalaam app isn’t working. I have updated my kalaam app but it isn’t working.please solve this issue. I shall be very thankful to you.Jazak Allah khair.

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2

Wa Alaikum Assalam wrwb,

Thank you for reaching out and sharing the screenshot. I can see that the app is stuck on the loading screen after your update.

Here are a few troubleshooting steps that may help resolve the issue:

1. Force Close and Restart

  • Close the Kalaam app completely (remove it from recent apps)

  • Restart your phone

  • Open the Kalaam app again

2. Clear App Cache

  • Go to Settings → Apps → Kalaam

  • Tap on Storage or Storage & Cache

  • Select Clear Cache (this will not delete your data)

  • Try reopening the app

3. Check Internet Connection

  • Ensure you have a stable internet connection

  • Try switching between WiFi and mobile data

  • The app requires internet for the initial setup after an update

4. Reinstall if Needed

  • If the above steps don’t work, uninstall and reinstall the Kalaam app

  • Your account data is securely stored on our servers, so you won’t lose progress

  • Please reinstall only from the official app store

I’m also creating a technical ticket for our development team to look into this issue. We’ve received similar reports and are working on a permanent fix.

Please try these steps and let me know if the problem continues. We’re here to help!

JazakAllah Khair for your patience.