Lost all my progress after signing out and clearing data

General
1

So my device shows dark mode even with the latest update. My device has dark mode as default.
However I liked the light mode for Kaalam app. Dark mode somehow reduced my learning interest(not entirely the App’s fault though).

Anyway I thought signing out and clearing device data might restore the light mode, so I gave it a try. After signing in, I noticed my progress reduced to 24% from 80%. Is there any possible way to restore my progress?
Also it would be a great feature if I could set the dark/light mode preference in the app instead of inheriting the device mode. Thank you.

2

Assalamualaikum

Please update to the latest version and you can now toggle dark mode through the profile tab if you’re a donor. The dark mode has been much improved from last time.

Will get your progress restored inshaAllah.

3

Walaikumas Salam.
Thank you, Restoring my progress will be really helpful.

I am not a donor. Still, I have my dark mode enabled. I use Redmi Note 10s.
I also have the latest version installed. I suspect this might be a device issue.

4

wSalam, we’re going to look at your progress problem further.
Note that you’re not on the latest version of app.

5

The dark mode issue is resolved after updating the app to the latest version. Thank you.
Thank you for looking into the progress issue. Let me know if you need further information.

6

Assalamu Alaikum Salah vai,

Is there any update regarding the progress problem? Thanks.

8

Yes, after further review, we can restore your entire progress up until now. I will get back to you later today with an update.

Edit: We’ve restored your progress, please try to update to latest version from Play Store.

1 Like
9

Thank you for your effort. The progress has been restored.

2 Likes