# Kalaam app unusable after update: support report

**URL:** <https://discussion.kalaamapp.com/t/kalaam-app-unusable-after-update-support-report/4253>\
**Category:** General\
**Created:** [April 22, 2026, 5:05am UTC](https://discussion.kalaamapp.com/t/kalaam-app-unusable-after-update-support-report/4253 "2026-04-22T05:05:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Khadijah1](https://yyz1.discourse-cdn.com/flex007/user_avatar/discussion.kalaamapp.com/khadijah1/32/737_2.png) [@Khadijah1](https://discussion.kalaamapp.com/u/Khadijah1)\
**Post date:** [April 22, 2026, 5:05am UTC](https://discussion.kalaamapp.com/t/kalaam-app-unusable-after-update-support-report/4253/1 "2026-04-22T05:05:58Z")

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Help! I have been unable to use the app properly for the past 4 days. The format has changed and the font is so large it obscures the answers I have tried restarting my phone many times and reducing the font size to minimum but this doesn’t change anything.

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**Author:** ![Salah](https://yyz1.discourse-cdn.com/flex007/user_avatar/discussion.kalaamapp.com/salah/32/1509_2.png) [@Salah](https://discussion.kalaamapp.com/u/Salah)\
**Post date:** [April 22, 2026, 7:44pm UTC](https://discussion.kalaamapp.com/t/kalaam-app-unusable-after-update-support-report/4253/2 "2026-04-22T19:44:38Z")

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Assalamu Alaikum,

We have reviewed your account on our system and found no issues. Everything appears to be functioning properly on our end, including your device connection.

As a next step, we recommend uninstalling and then reinstalling the application. This often resolves any temporary issues you may be experiencing.

If the problem persists after reinstalling, please contact us immediately at [support@kalaamapp.com](mailto:support@kalaamapp.com), and we will be happy to assist you further.

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**Author:** ![Khadijah1](https://yyz1.discourse-cdn.com/flex007/user_avatar/discussion.kalaamapp.com/khadijah1/32/737_2.png) [@Khadijah1](https://discussion.kalaamapp.com/u/Khadijah1)\
**Post date:** [April 23, 2026, 4:05am UTC](https://discussion.kalaamapp.com/t/kalaam-app-unusable-after-update-support-report/4253/3 "2026-04-23T04:05:33Z")

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Wa alaykum assalaam.  
I will try that but will I lose my streak?

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**Author:** ![Salah](https://yyz1.discourse-cdn.com/flex007/user_avatar/discussion.kalaamapp.com/salah/32/1509_2.png) [@Salah](https://discussion.kalaamapp.com/u/Salah)\
**Post date:** [April 23, 2026, 3:51pm UTC](https://discussion.kalaamapp.com/t/kalaam-app-unusable-after-update-support-report/4253/4 "2026-04-23T15:51:24Z")

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No, your streak will not be broken.